Almaden named in 2025 Gartner® Magic Quadrant™ for Digital Employee Experience Management tools
Almaden are proud that, for the second year in a row, Collective IQ® is included as a Niche Player in the Gartner Magic Quadrant for Digital Employee Experience Management tools.
Almaden Collective IQ® grew from a vision to a valued commercial solution in less than 2 years. Recognition of that accomplishment by Gartner and Almaden customers is an amazing achievement for Almaden.
To quote Gartner
“Almaden’s CIQ Business Edition is an AI-first product that leverages GenAI to identify predictors of experience, improve insights and enable IT administrators to interact with the product. AI is also leveraged for DEX scoring. The product leverages OpenAI’s ChatGPT using a point-and-click paradigm for ease of use.”
About Collective IQ®
Collective IQ®, is pioneering the use of Generative AI for DEX solutions. AlmaAI® is the foundation of our Generative AI solutions used throughout the Business Edition of Collective IQ® for:
- Comprehensive Analytics
- Problem Analysis
- Trends and Predictions
- Recommendations
- Interactive Assistance
The AlmaAI Capabilities and What They Provide
AlmaAI® includes features targeted at specific situations, these include:
The real value of AI capabilities in IT is the ability to look beyond individual devices, to examine collections or groups of devices. In this way, valuable trends and patterns may be discerned, in addition to providing more valuable data for troubleshooting or prognostication purposes. The AlmaAI family makes use of these capabilities, taking advantage of AlmaKnowledge, with a simple point-and-click interface that requires zero coding or AI prompting:
- AlmaAnalysis™ enables IT staff to select devices for analysis that spots patterns, suggests problems/resolutions/actions, thereby making IT more proactive and less reactive.
- AskAlma™ lets IT staff query the current state of devices, business applications, and collaboration software to quickly evaluate the experience employees may be having and suggest remediations where necessary.
- AlmaPredict™ helps IT staff to better anticipate poor experiences and the likelihood of issues with its “what if” capabilities.
- AlmaConcierge™ delivers self-service aid to end-users without the frustration of having to submit a trouble ticket.
- Issues to Focus on Today leverages the capabilities of AlmaAI to help IT service desks prioritize work based on 24-hour trends.
- AlmaKnowledge™: repository for enterprise-specific information used by AlmaAI®, making your business knowledge available for IT decisions.
In summary, all of these capabilities help IT to deal with what is often unseen or overlooked as employees refrain from submitting trouble tickets or do so only when desperate because work cannot be performed. Collective IQ with AlmaAI helps avoid delays that hurt productivity and employee job satisfaction.
Leandro Silva, CEO Almaden, Inc.
“Our focus on simplicity, low cost of ownership, and quick time to value in the DEX space have been recognized by customers, partners, and Gartner. Our unique capabilities built around pragmatic use of AI, with a focus on proactive management that goes beyond individuals, are standout attributes that drive success for our customers and partners.” says Leandro Silva, CEO Almaden, Inc.
Why AlmaAI with AlmaKnowledge Is Right for Your Organization
Almaden is leading the way in integrating data and technology, delivering incredible results.
In addition to the well-known ITAM functionalities used by enterprise organizations throughout Latin America, Collective IQ® offers a set of unique tools to assist in the day-to-day IT work and reduce digital friction.
Carlos Maurício Ferreira, Positivo S+´s CEO Brazil & LATAM
“As an Almaden partner, Positivo S+ leverages Collective IQ to seamlessly manage IT assets and elevate the digital employee experience across a diverse range of customers and service providers. Gartner’s recognition is truly the cherry on top,” says Carlos Maurício Ferreira, Positivo S+´s CEO Brazil & LATAM.
DEX for MS Teams
All editions of Collective IQ include our integration with MS Teams for reporting and analysis of call and video quality within MS Teams.
Antônio Mascaro – IT Manager at Magnum Group: Almaden’s Collective IQ® product is a core part of our management toolchest. It is very heartening to see Gartner, a major industry analyst, recognize this value in its Magic Quadrant for a second year.
Visit almaden.ai to learn more about Collective IQ® and our AI-powered solutions for IT operations, Digital Employee Experience Management, and Asset Management.
