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Location: UK (Remote/Hybrid) | 🌎 Global Leader in AI-Driven Digital Experience Management

About Almaden AI

Almaden AI is redefining the modern workplace with cutting-edge AI-driven Digital Experience Management solutions. Headquartered in Menlo Park, California, with strategic offices in Brazil and the UK, we empower organizations by integrating real-time analytics, automation, and employee feedback to transform IT challenges into seamless digital experiences.

Our platform proactively identifies issues before they impact productivity, delivers intelligent recommendations, and automates resolutions—helping IT teams stay ahead in a fast-moving digital landscape.

Now, we’re looking for a dynamic, results-driven Enterprise Account Manager to expand our presence in the UK and drive new business revenue—leveraging our strategic partnerships and innovative AI solutions.

Your Role: Enterprise Account Manager (Channel Focus)

As an Enterprise Account Manager, you’ll be responsible for driving new business sales and expanding revenue through Almaden AI’s channel partners and direct enterprise relationships. You will own the full sales cycle, from prospecting to closing, while collaborating with partners and internal teams to deliver game-changing solutions for enterprise customers.

What You’ll Do:

✅ Develop & Execute Sales Strategy – Own a targeted prospect list and create a strategic regional sales plan.
✅ Leverage Channel Partnerships – Work closely with Almaden AI partners to identify opportunities and drive revenue growth.
✅ Consultative Selling – Engage with enterprise customers, understand their IT challenges, and position Almaden AI’s innovative AI-driven solutions as the answer.
✅ Pipeline Growth & Management – Proactively identify, qualify, and develop new sales opportunities while ensuring ongoing revenue expansion.
✅ Marketing Collaboration – Work with corporate marketing to create regional campaigns that generate leads and accelerate sales.
✅ Sales Process Leadership – Manage the complete sales cycle, from discovery to contract negotiation and closure.
✅ Customer Success & Retention – Foster strong, long-term relationships with clients, ensuring continued satisfaction and growth.

What We’re Looking For:

✔ Enterprise Sales Expertise – Proven experience in new business sales within the software or SaaS industry.
✔ Experience in Digital Employee Experience or IT Asset Management – Demonstrable experience selling Digital Employee Experience (DEX) or IT Asset Management (ITAM) solutions is highly preferred.
✔ Channel Sales Focus – Strong ability to leverage and work with partners to close deals and drive revenue.
✔ Proven Track Record – Demonstrable success in meeting or exceeding sales targets.
✔ Strategic Mindset – Ability to develop and execute sales strategies that drive measurable growth.
✔ Consultative Approach – Strong ability to engage C-level decision-makers and translate business challenges into AI-driven solutions.
✔ Strong Communication Skills – Fluent in English, with excellent negotiation and presentation skills.
✔ Travel Ready – Willingness to travel as needed to engage clients and partners.
✔ Bachelor’s Degree or Equivalent Experience – Preferred but not required for the right candidate.

Why Join Almaden AI?

🚀 AI-Powered Innovation – Be part of a company transforming digital workplace experiences with state-of-the-art AI solutions.
🤝 Collaborative Culture – Work with passionate, forward-thinking professionals in a global environment.
💡 Endless Growth Opportunities – Drive success in a high-impact role, with the potential to scale your career as the company expands.
🌍 Global Presence – Join a company with a strong international footprint and a vision for the future of enterprise IT.

Ready to make an impact?

If you’re a driven sales professional passionate about AI, automation, and transforming digital experiences, we want to hear from you!

🔹 Apply today and take the next step in your enterprise sales career.

Job Title: Database Administrator (DBA) – DevOps Team

Location: Flexible (Remote or Offices in Brazil)

About Us:

Almaden is a leading provider of SaaS applications for IT Asset Management and Digital Employee Experience solutions. We are a global organization with offices in Brazil, the United States, and the UK. Our infrastructure is hosted on AWS, utilizing PostgreSQL databases, to ensure a reliable and scalable backbone for our cutting-edge software.

Almaden is an equal opportunities employer, and our vacancies are open to all suitably qualified people.

Position Overview:

We are seeking a talented and motivated Database Administrator (DBA) to join our DevOps team. The ideal candidate will be responsible for managing our existing database infrastructure, driving performance and scalability improvements, and working closely with our Engineering team to optimize SQL queries.

We have some historic DB2 systems which will be migrating to PostgreSQL

This role is crucial to maintaining and enhancing the reliability, efficiency, and speed of our services.

This is a full time position and will be under Brazilian Labour Law

Key Responsibilities:

• Manage and maintain PostgreSQL databases across our SaaS environments.
• Monitor and improve the scalability and performance of our database systems to ensure optimal operation.
• Collaborate with Engineering to optimize complex SQL queries and improve application performance.
• Work closely with the DevOps team to integrate best practices for database management, security, High Availability and automation.
• Ensure data integrity and perform regular backups, recovery, and troubleshooting of database issues.
• Analyze and improve database security in compliance with industry best practices.
• Conduct performance tuning, schema design, and indexing to ensure system health.
• Automate repetitive database tasks and processes for efficiency gains.
• Implement monitoring tools and alerts to proactively address potential database issues.

Desired Skills & Experience:

• Proven experience with large PostgreSQL database administration, in a production SaaS environment.
• Experience with AWS RDS or Aurora is highly desired.
• Solid understanding of database performance tuning, scaling, and query optimization.
• Ability to collaborate effectively with Engineering teams to refine and optimize SQL queries and schemas.
• Knowledge of DB2 and Redis would be a plus, but not essential.
• Strong skills in backup/restore, high availability, and disaster recovery strategies.
• Experience in monitoring, alerting, and incident resolution for databases.
• Exposure to DevOps tools and processes, including automation tools and Infrastructure as Code (IaC) methodologies.
• Experience of working within regulated environments, such as SOC2 and LGPD would be advantageous.
• Understanding of security best practices in relation to data storage and database management.
• Ability to communicate and understand English effectively is essential.

Preferred Qualifications:

• Experience working with AWS technologies beyond RDS (e.g., EC2, S3, CloudWatch, etc.).
• Familiarity with Redis for caching mechanisms or experience in similar caching technologies.
• Familiarity with DB2 and an eagerness to learn new database technologies as needed.
• Hands-on experience in performance testing and capacity planning.
• Strong troubleshooting skills, with a knack for diagnosing performance bottlenecks and database issues.

Why Almaden?

• Work on challenging and cutting-edge SaaS applications that make a difference in IT Asset Management and Digital Employee Experience.
• Join a collaborative and supportive DevOps team that values learning and professional growth.
• Be a part of a global organization, offering opportunities to work alongside professionals in Brazil, the United States, and the UK.
• Flexible work environment: Choose to work from one of our offices or remotely.

How to Apply:

If you’re excited about optimizing high-performance databases and working with a skilled DevOps team, we’d love to hear from you. Please upload your resume and a brief cover letter detailing your experience with PostgreSQL and AWS using the form above.

Join us at Almaden and help build robust, scalable database solutions that empower IT and employee experiences globally!

Job Title: Customer Success Manager

Location: Flexible (Remote or Offices in Brazil) 

Company: Almaden

About Us: Almaden provides leading SaaS applications for IT Asset Management and Digital Employee Experience solutions. With offices in Brazil, the United States, and the UK, we deliver innovative solutions to help businesses efficiently manage their IT assets while enhancing employee productivity and satisfaction.

Almaden is an equal opportunities employer, and our vacancies are open to all suitably qualified people.

We are looking for an experienced Customer Success Manager (CSM) to join our growing team. This is a new role, providing a great opportunity to shape our customer success initiatives and build strong, long-term relationships with our clients.

Role Overview: As a Customer Success Manager, you will work closely with our Sales and Support teams to optimize the customer onboarding process and drive customer retention. The CSM will support customers throughout their journey, helping them transition seamlessly from prospects to active users while ensuring they derive maximum value from our products. Your role will be pivotal in building customer loyalty and ensuring long-term satisfaction.

Key Responsibilities:

• Lead and enhance the customer onboarding process, ensuring a smooth transition from sales to product usage.
• Serve as the main point of contact for customers, building trusted relationships and ensuring their needs are met.
• Develop and implement Customer Success initiatives to drive customer retention, product adoption, and overall satisfaction.
• Collaborate with Sales and Support teams to address customer inquiries and challenges in a timely manner.
• Monitor customer health metrics, proactively identifying and addressing risks to ensure positive customer outcomes.
• Act as a customer advocate, providing feedback to internal teams to improve the product and customer experience.
• Create engaging resources such as video tutorials, newsletters, and other content to support customer education and ongoing engagement.

Requirements:

• Proven experience in a Customer Success Manager or similar role, preferably within a SaaS environment.
• Experience with implementing Customer Success initiatives, including onboarding and retention strategies.
• Fluent in both Portuguese and English (required); additional languages such as Spanish are a plus.
• Excellent interpersonal and communication skills, with the ability to build strong relationships with customers and internal stakeholders.
• Ability to work collaboratively across teams, with a customer-first mindset.
• Strong problem-solving skills and the ability to adapt quickly to changing situations.
• Experience with video creation and newsletter development is a plus.

Why Almaden?

• Be part of a dynamic, international company with an innovative SaaS product offering.
• Work remotely with a diverse team based in Brazil, the US, and the UK.
• Opportunity to shape a new role and make a direct impact on our Customer Success initiatives.
• Competitive salary and benefits.

How to Apply: If you’re passionate about building strong client relationships and have the experience to support customers in achieving success, we’d love to hear from you! Please upload your resume and a brief cover letter explaining why you are the perfect fit for this role using the form above.

Position: Sales Engineer

Location: [Local/Remote]

Company: Almaden.ai

About Almaden.ai:

Almaden.ai is a technology company that leads innovations in the field of Digital Employee Experience (DEX) and Generative Artificial Intelligence. We are looking for a highly qualified Sales Engineer , capable of bridging the gap between the technical team and commercial needs, helping to translate customer challenges into technological solutions that drive digital transformation.

Responsibilities:

• Knowledge of SaaS Platforms: Understand the operation, benefits, and limitations of SaaS solutions, communicating this clearly to customers.
• Knowledge in API Platforms: Master APIs’ operation, benefits, and limitations, demonstrating how they can be integrated and leveraged in the customer’s solutions.
• Technical Demonstration: Conduct practical demonstrations of the functionalities of our solutions, clearly explaining how they solve specific customer problems.
• Understanding of Technical Requirements: Analyze and understand the infrastructure, technologies used, and the technical needs of customers, to support the sales process and ensure the adequacy of the proposed solution.
• Respond to RFIs and RFPs: Prepare accurate and strategic responses to Request for Information (RFI) and Request for Proposal (RFP) questionnaires.
• POCs and POVs Management: Create, monitor and manage Proof of Concept (POC) and Proof of Value (POV) environments, ensuring that they meet customer expectations and demonstrate the solution’s value.
• Technical Skills: Knowledge in:
• DEX (Digital Employee Experience) e ITAM (IT Asset Management)
• Network architecture
• Operating systems: Windows, Linux, and macOS
• ITSM and CMDB solutions
• Databases and PowerShell
• Communication and Presentation Skills: Communicate clearly and objectively with technical teams and decision-makers, adapting the language to each audience.
• Proactivity and Self-Teaching: Demonstrate initiative to seek knowledge about our products, competitors, and customer needs independently.
• Training and Support to the Sales Team: Understand new features and products, providing continuous training for the sales team.
• Use of Sales Tools: Familiarity with CRM, sales funnel, pipeline, proposal generation, and opportunity tracking.

Requirements:

• Fluent Spanish
• Previous experience as a Sales Engineer, Pre-Sales Consultant or in a technical role related to sales of software and technological solutions.
• Hands-on experience with SaaS and API platforms, demonstrating the ability to integrate these solutions into customers’ operations.
• Advanced communication skills to explain technical concepts in an accessible way to diverse audiences.
• Experience with POCs and POVs, with the ability to manage test environments and provide support during the sales cycle.
• Knowledge in ITAM, DEX, ITSM, and network architecture, as well as mastery of the main operating systems and databases.
• Experience with automation tools such as PowerShell.
• Proactivity, organization, and ability to work independently and collaboratively with cross-functional teams.
• Familiarity with CRM and sales management tools.

Benefits:

• Competitive compensation with performance-based incentives.
• Opportunity for growth and development in an innovative and global company.
• Dynamic and collaborative work environment, with a focus on cutting-edge technology.
• Work flexibility [company details].

Support Analyst I Spanish Speaker –  Job Description

About Almaden

Almaden is a cutting-edge SaaS company specializing in Digital Employee Experience Management (DEX) solutions. Our innovative products cleverly marry data collection, a slick user interface, and generative AI technology. We are passionate about enabling businesses to engage well with their employees to maximize productivity and profitability.

We are growing internationally and need a Spanish speaking support person to help support our partners in Chile and Mexico.

Role

This is a full time employed role, working Monday to Friday during normal business hours.

As a Spanish speaking Support Analyst I, you will be an essential member of our team, responsible for ensuring customer satisfaction and the efficient resolution of technical issues. Your role will involve working at the first level of support, addressing user inquiries and requests regarding our systems and products. You will have the opportunity to develop your skills, participate in training, and contribute to the continuous improvement of support services.

You will collaborate with developers, infrastructure teams, and other IT staff to manage and optimize customer support processes, from the initial triage of requests to the documentation of solutions found. Additionally, you will be responsible for monitoring support performance metrics and assisting in the implementation of processes that enhance efficiency and improve the user experience.

Responsibilities

1. Customer Support: Receive and address technical support requests from customers via phone, email, or ticketing systems.
2. Diagnosis and Problem Resolution: Identify and resolve technical issues related to software, hardware, networks, and other IT services, ensuring a quick and effective response.
3. Documentation: Record all interactions with customers and the solutions provided, contributing to a knowledge base that can be utilized by other team members.
4. Training and Guidance: Provide training and guidance to users on the use of systems and tools, helping them better understand the offered services.
5. Interaction with Other Areas: Collaborate with development, infrastructure, and management teams to resolve complex issues and implement service improvements.
6. SLA Compliance: Ensure that support operations meet the Service Level Agreements (SLAs) established by the company, prioritizing requests based on urgency and customer impact.
7. Feedback for Continuous Improvement: Gather user feedback and suggest improvements to processes and systems based on support interactions.
8. Continuous Learning: Stay updated on new products, technologies, and support processes through training and development opportunities provided by the company.

Requirements:

– Minimum of 2 years of experience in technical support or a similar role for SaaS solutions.

– Ability to communicate clearly and effectively, both verbally and in writing, in Spanish, Portuguese and English.

– Experience of Windows and Linux operating systems

– Knowledge of support tools and ticket management systems.

– Ability to work in a team and interact with various areas of the company.

– Commitment to delivering results and ensuring customer satisfaction.

Highly Desirable:

Residency in Manaus: Our expansion strategy includes growing the Almaden team in the Manaus region.

Knowledge of IT Asset Management solutions

Knowledge of network infrastructure in enterprise environments

Interest in Generative AI systems, such as OpenAI

We Offer:

– Continuous training and development.

– A collaborative and dynamic work environment.

– Opportunities for career growth.

Benefits:

– Competitive salary and benefits package.

– Opportunities for professional growth and development.

– A collaborative and innovative work environment.

– The chance to work on cutting-edge projects and technologies.

Support Analyst I –  Job Description

About Almaden

Almaden is a cutting-edge SaaS company specializing in Digital Employee Experience Management (DEX) solutions. Our innovative products cleverly marry data collection, a slick user interface, and generative AI technology. We are passionate about enabling businesses to engage well with their employees to maximize productivity and profitability.

Role

This is a full time employed role, working Monday to Friday during normal business hours.

As a Support Analyst I, you will be an essential member of our team, responsible for ensuring customer satisfaction and the efficient resolution of technical issues. Your role will involve working at the first level of support, addressing user inquiries and requests regarding our systems and products. You will have the opportunity to develop your skills, participate in training, and contribute to the continuous improvement of support services.

You will collaborate with developers, infrastructure teams, and other IT staff to manage and optimize customer support processes, from the initial triage of requests to the documentation of solutions found. Additionally, you will be responsible for monitoring support performance metrics and assisting in the implementation of processes that enhance efficiency and improve the user experience.

Responsibilities

1. Customer Support: Receive and address technical support requests from customers via phone, email, or ticketing systems.
2. Diagnosis and Problem Resolution: Identify and resolve technical issues related to software, hardware, networks, and other IT services, ensuring a quick and effective response.
3. Documentation: Record all interactions with customers and the solutions provided, contributing to a knowledge base that can be utilized by other team members.
4. Training and Guidance: Provide training and guidance to users on the use of systems and tools, helping them better understand the offered services.
5. Interaction with Other Areas: Collaborate with development, infrastructure, and management teams to resolve complex issues and implement service improvements.
6. SLA Compliance: Ensure that support operations meet the Service Level Agreements (SLAs) established by the company, prioritizing requests based on urgency and customer impact.
7. Feedback for Continuous Improvement: Gather user feedback and suggest improvements to processes and systems based on support interactions.
8. Continuous Learning: Stay updated on new products, technologies, and support processes through training and development opportunities provided by the company.

Requirements:

– Minimum of 2 years of experience in technical support or a similar role for SaaS solutions.

– Ability to communicate clearly and effectively, both verbally and in writing, in Portuguese and English.

– Experience of Windows and Linux operating systems

– Knowledge of support tools and ticket management systems.

– Ability to work in a team and interact with various areas of the company.

– Commitment to delivering results and ensuring customer satisfaction.

Highly Desirable:

Residency in Manaus: Our expansion strategy includes growing the Almaden team in the Manaus region.

Knowledge of IT Asset Management solutions

Ability to speak languages other than Portuguese and English

Knowledge of network infrastructure in enterprise environments

Interest in Generative AI systems, such as OpenAI

We Offer:

– Continuous training and development.

– A collaborative and dynamic work environment.

– Opportunities for career growth.

Benefits:

– Competitive salary and benefits package.

– Opportunities for professional growth and development.

– A collaborative and innovative work environment.

– The chance to work on cutting-edge projects and