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We are seeking an IT Asset Management Support Analyst to support our clients and partners in implementing and maintaining the SmartCenter™ solution. The professional will be responsible for ensuring efficient and effective deployment of the solution, taking into account the client’s needs and expectations, as well as the constraints of the IT environment. You will also be trained on Collective IQ^® our Digital Employee Experience solution.

Responsibilities:

1. Understand client (Partners and end users) expectations and identify the IT asset management issues the client aims to resolve with the solution implementation;
2. Validate the contracted scope versus client expectations and, if necessary, adjust with the sales team;
3. Plan the best possible data transmission and remote management topology for the client’s environment;
4. Monitor the resolution of prerequisites required for the implementation of SmartCenter in the defined topology;
5. Determine the need for remote collectors, such as discovery and virtualization structure information collectors;
6. Distribute agents through punctual and continuous methods, using tools already present in the environment, domain policies, and scripts applicable in Microsoft and Linux environments;
7. Distribute software, files, and commands on devices covered by the solution, provided the application allows silent installation;
8. Understand the prerequisites for installing agents with collection functions in various operating systems, such as Windows and Linux (RPM and DPKG);
9. Assist clients in configuring the SmartCenter for use in IT asset management processes, including the insertion of software status, device segmentation, and licensing data entry.

Requirements:

1. Fluent Spanish, preferably native (written and spoken);
2. English and/or Portuguese language skills
3. Knowledge of IT asset management processes based on ITIL and COBIT;
4. Experience in the purchase of software licenses and hardware;
5. Ability to implement processes and control points to measure the effectiveness of activities and generate insights for the environment;
6. Experience in deploying endpoint-based solutions with data transmission to external servers (via the internet);
7. Skill in installing and configuring software on Windows and Linux;
8. Knowledge of software distribution automation and clearance of intrusive applications in security solutions (antivirus);
9. Knowledge of segmented network topology in VLANs and firewall and proxy rule clearance;
10. Proficiency in installing packages and their prerequisites in Linux and Windows environments, as well as managing software and packages in operating systems;
11. Skill in translating error codes (msdn error codes) and understanding the operation and storage structure of configurations in Microsoft (regedit) and Linux (cfg files) environments;
12. Knowledge of WMI and DMI collections, execution rights structure (system, root, and limited user), and execution layers in Microsoft environments (system and user).

Knowledge that can help:

1. Experience in managing endpoint-based solution implementation projects;
2. Knowledge of GMUD approval workflows;
3. Skill in developing scripts in the following languages:
   1. Batch;
   2. VBS;
   3. PowerShell;
   4. Shell;
   5. KixStart.
4. Familiarity with SmartCenter, its agents, operational structure, usage, and applicability; this knowledge can be obtained through SmartCenter training or Almaden’s knowledge base.
5. Understanding of information security and compliance principles, such as GDPR, LGPD, etc.

Benefits

Benefits include:

• Competitive salary
• Meal ticket
• Health care
• Dental Plan
• Private Pension
• Life insurance
• Gym pass
• HomeOffice

We are looking for a Marketing Analyst who will research and identify alternative ways to develop our brand and acquire new customers. The responsibilities of the Marketing Analyst include monitoring advertising costs, researching customer behavior, and exploring market trends and opportunities. To be successful in this role, you need to have experience with campaigns and feel comfortable with processing and analyzing marketing data. Essentially, the selected candidate will help us ensure efficient spending of our marketing budget and precise targeting of our audience through successful campaigns.

Responsibilities

• Analyze sales funnels and customer intent
• Measure the ROI of online and offline advertising campaigns
• Generate reports on marketing KPIs such as leads, conversion rates, website traffic, and social media engagement
• Track email campaign metrics (delivery, open rates, click-through rates)
• Monitor budget distribution and performance of advertising campaigns
• Conduct competitive research and analyze benchmark data
• Recommend website and campaign optimizations
• Research and implement marketing tools to support our projects (automation software, social media scheduling, etc.)
• Work closely with the outsourced marketing partner company
• Collaborate closely with sales and marketing teams to identify new customer acquisition opportunities

Requirements

• Professional experience as a Marketing Analyst or similar role
• Excellent understanding of SEM campaign strategies and SEO practices
• Experience with PPC campaigns
• Proficiency in the Microsoft Office suite, especially PowerPoint
• Analytical skills
• Bachelor’s degree in Marketing or a related field
• Fluent in English

About the Position (conditions and benefits)

• Remote work (home-office)
• Monday to Friday, during business hours, 9 am to 6 pm
• Office meetings on specific dates (to be aligned with the manager)
• Full-time employment (CLT)
• Benefits:
  • Meal voucher
  • Health insurance (employee and dependents: spouse and children)
  • Dental insurance
  • Life insurance
  • Private pension plan
  • GymPass
• Salary: To be negotiated