CIQ – Collective IQ®
Collective IQ is a platform that monitors and manages the employees’ digital experience based on AI, automating procedures and enabling them to make the best decisions for the business.
Improve your helpdesk experience
The volume and complexity of incidents make the resolution time and cost of tickets higher. Collective IQ® analyzes and prioritizes the most common resolutions with high automation capability and in just one click, improves Helpdesk efficiency and end-user experience.
Establish proactive IT operations
Built-in artificial intelligence provides insight to help desk teams without having to rely on manually opening tickets.
Don’t think. Know.
Collective IQ® captures and analyzes all end-user interactions with their devices and technologies providing visibility and predictive improvement actions. You can’t fix and improve what you don’t know.
Eliminate your user experience blind spots
Through machine learning and smart dashboards, you can accelerate root cause analysis. Automating and prioritizing your Helpdesk service.
My work is piling up because everything is so slow! I’ve got fast Internet and a great PC. Yet I’m waiting for stuff to complete and sometimes the system appears to freeze. I’m really frustrated and want a new job if this can’t be resolved quickly!
My supervisor keeps scolding me for not getting my tasks done. The company provided me with computing tools, access to the network and database, applications to use, but stuff frequently fails and I can’t figure out why. I submitted a ticket to Helpdesk and they seem clueless as to what’s wrong. I’m going to lose my job if this continues!
THE STUFF FREQUENTLY FAILS
My job is interesting, exciting, and challenging. While I can figure out a lot of things, I am sometimes confused and need help. Where do I turn for help that is not the responsibility of Helpdesk or something that my boss should be handling?
WHERE DO I TURN FOR HELP
I do lots of web conferencing. Sometimes I’m working remotely, but even in the office it is an often-used tool. My equipment and network are fine, yet I frequently experience garbled video and/or audio, and even dropped calls. It’s so very frustrating!
I DO LOTS OF WEB CONFERENCING.
I’m a Helpdesk employee struggling to quickly resolve problems that have no apparent fix. Correlating PC resources, WiFi characteristics, employee location, and more strains my ability to do a good job, let alone in a timely manner. This is hard and I don’t want to disappoint people or have them frustrated!
I’M A HELPDESK EMPLOYEE