IT Asset Discovery
IT Asset Discovery is an integral feature of Collective IQ® ITAM. This allows you to discover and inventory your hardware and software assets.
Improve your helpdesk experience
The volume and complexity of incidents make the resolution time and cost of tickets higher. Understanding the hardware and software that is in use, including software versions, is essential to the helpdesk.
Operational Efficiency
Improve your operational efficiency by knowing which systems are running what version of software. If you have an issue that impacts a specific version of an application you immediately know how many systems are affected.
IT Asset Discovery
Information discovered includes:
Hardware Information
- Manufacturer
- Model
- Serial Number
- Disk Size
- Processor Information
- Make
- Installed Memory
- access to multiple devices at the same time
Software Information;
- Operating System
- Windows Desktop
- Windows Server
- Version
- Linux
- MacOS
- IP Address
IT Asset Discovery
IT Asset Discovery, in Collective IQ® ITAM , uses a number of different protocols to gather its data depending on the source system.
We have agent-based Discovery for Windows, Linux, MacOS, and mobile devices. Discovery also uses SNMP for IP-enabled devices, such as:
- Switches
- Routers
- Printers
- CCTV cameras
- NAS devices
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