Collective IQ® Use Case Hardware as a Service
Business Type
Hardware as a Service (HaaS) providers offer businesses hardware solutions on a subscription basis, managing the lifecycle of devices from deployment to retirement.
Business Objectives
- Optimize the digital employee experience by ensuring hardware is always functional, up-to-date, and compliant with company standards.
- Reduce operational costs by improving service delivery efficiency and minimizing downtime.
- Increase client satisfaction through proactive monitoring of enhanced user experiences, critical applications, and and collaborative reliable services.
Challenges
- Managing a large inventory of devices and applications across multiple client locations and varied corporate structures.
- Ensuring timely and cost-effective maintenance, upgrades, and replacements to maximize productivity.
- Balancing the need for cost efficiency with high service levels and client client employee satisfaction.
Business Context
- Industry: Technology Services
- Company Size: Medium to large Enterprise
- Current Market Trends
- Growing demand for subscription-based hardware solutions
- Increasing importance of delivering superior digital employee experiences (DEX) to retain and attract clients.
Existing Tools and Technologies
- Legacy asset management systems, manual tracking processes, spreadsheets, and basic support tools lacking artificial intelligence to analyze and detect trends provide easy-to-follow recommendations.
Collective IQ® Hardware as a Service Use case
Scenario Description
A HaaS provider manages tens of thousands of devices across various client environments.
To enhance the digital employee experience, the provider needs to ensure that all devices are fully functional, secure, and up-to-date. Collective IQ DEX enables this by providing insights into device performance and user experience, allowing the provider to proactively detect and address issues, reduce downtime, and improve client employee satisfaction.
Challenges in the Scenario
- Difficulty in maintaining real-time oversight of device health and user experience.
- Client dissatisfaction due to unaddressed and possibly unknown hardware performance issues.
- High operational costs from inefficient service management.
Solution Overview
Product Area: Collective IQ® DEX
Business Benefits
Using Collective IQ® DEX, the HaaS provider can significantly improve the digital employee experience by ensuring that hardware performs optimally. This reduces downtime and enhances client satisfaction, whilst lowering operational costs by enabling proactive issue management. The ability to preemptively address hardware issues before they impact users leads to higher client retention and a more efficient service operation.
Benefits and Outcomes
Quantifiable Benefits
- Upto 25% reduction in asset management costs.
- Upto 20% increase in asset utilization rates.
Qualitative Benefits
- Enhanced user experience across client environments and reduced volume of trouble tickets submitted to IT.
- Strengthened client relationships due to reliable and consistent service delivery.
Impact on Business Objectives
- Collective IQ DEX supports the HaaS provider’s objectives by improving service efficiency, enhancing the digital employee experience, and increasing client satisfaction, all of which contribute to business growth.
Metrics for Success
Key Performance Indicators (KPIs)
- Reduction in device-related service requests.
- Improvement in client Net Promoter Scores (NPS).
Expected ROI
- High ROI through improved client retention and reduced operational inefficiencies.
Conclusion
Summary
Collective IQ DEX empowers Hardware as a Service Providers to elevate the digital employee experience by optimizing device performance, reducing downtime, and delivering consistent service, leading to increased client satisfaction and business growth.
Call to Action
Explore how Collective IQ DEX can enhance your service delivery and improve client satisfaction by scheduling a demo today.
