AlmaIQ™
The Collective IQ® Intelligent Concierge
AlmaIQ™ is a conversational concierge that connects people to the right data, insights, and answers based on data collected and analyzed by Collective IQ® and information stored in AlmaKnowledge™.
"With AlmaIQ™, complex data insights from Collective IQ® can be obtained with a simple conversation and clearly presented for quick understanding and action."
Bob Kruger | Chief Product Officer
AlmaIQ™: Hassle-free interaction with Collective IQ®
Administrator
For IT administrators, it allows queries about device data collected by CIQ, whether related to a specific user or any device in the company, and provides access to corporate information stored in AlmaKnowledge™, all through natural language queries.
Analyst
Tap into devices of assigned departments with additional access to corporate information available through AlmaKnowledge™.
Employees
Interact with AlmaIQ™ as a smart concierge. They can check information about their own device and quickly find answers in AlmaKnowledge™ to everyday questions, such as how to ship marketing material, who to contact in HR, how to submit expenses, how to request a second PC, where to find the latest org chart, or what the travel policy covers for hotels and meals during business trips.
Bob Kruger | Chief Product Officer
"With AlmaIQ™, complex data can be transformed by simple conversation into insightful visuals and helpful recommendations."
AlmaIQ™ – Highlights and Key Features
AlmaIQ™ allows users and managers to query information about devices, software, connectivity, and more using natural language. See the usage examples below and understand how the concierge integrates with your IT environment.
AlmaIQ™ can:
➜ Analyze the overall health of a laptop/desktop, including performance checks, sluggishness, instability, and degradation.
➜ Diagnose CPU usage, memory, bottlenecks, and the most resource-intensive processes.
➜ Check disk condition and space, battery health (wear, degradation), and hardware information (processor, installed memory, manufacturer).
➜ Generate an executive or technical summary of the machine’s status and compare devices or groups.
Example questions:
• Is my PC healthy?
• Why is my PC slow?
• Which process is consuming the most CPU?
AlmaIQ™ can:
➜ List installed programs, search for specific software (version/manufacturer), and identify excessive or suspicious items.
➜ Check installation and removal history, correlating slowdowns with recent changes.
➜ Query software approval status (approved, unapproved, obsolete, unknown) and update that status upon explicit request.
Example questions:
• List all installed software on DESKTOP-123ABC.
• Which devices have Zoom installed?
• Is there any suspicious or unknown software on this device?
• What was installed in the last 7 days?
• Was any program removed recently?
AlmaIQ™ can:
➜ Check Wi-Fi connection history, identify patterns of poor signal, and detect signs of wireless network instability.
Example questions:
• Is my Wi-Fi unstable?
• Analyze the Wi-Fi quality on my laptop.
• Is there a history of weak signal?
• Have there been many disconnections in the last few days?
AlmaIQ™ can:
➜ Generate executive summaries and technical opinions.
➜ Compare devices.
➜ Produce risk rankings and priority lists.
Example questions:
• Make an executive summary.
• Which devices need attention first?
• Create a technical opinion of my laptop.
• Compare the team’s equipment.
AlmaIQ™ can:
➜ Interpret screenshots and charts sent by the user.
➜ Summarize content and highlight key points.
➜ Explain impact and suggest next steps.
Example questions:
• Analyze this image.
• Explain this chart.
• What does this consumption indicate?
Personalized
Understands each user’s and device’s context to deliver tailored responses and support.
Centralized corporate knowledge
Integrated with Collective IQ® and AlmaKnowledge™, bringing together information, processes, and policies in a single trusted source.
Intelligent interaction and autonomy
Helps employees and IT find answers and resolve requests quickly, reducing tickets and accelerating decisions.
Works conversationally alongside tools and services already in use by IT
FAQ – Suggested Frequently Asked Questions
1. How does AlmaIQ™ help the service desk to be more effective?
AlmaIQ™ works alongside the service desk. It handles simple, repetitive questions and diagnostics that typically generate level 1 or level 2 tickets. Users can ask common questions such as “Is my PC slow?”, “Is my battery good?”, or “Is my WiFi satisfactory for Teams video calls?” and receive immediate automatic diagnostics. This deflects many routine tickets before they reach a human agent. More complex issues or those requiring human interaction are escalated to the service desk. By reducing ticket volume and freeing up agents for higher value work, AlmaIQ™ makes the service desk more efficient and responsive.
2. Does AlmaIQ™ work only with Microsoft Teams® and Google Chat™, or can it be integrated with other internal channels?
Currently, just with Microsoft Teams® and Google Chat™. However, future channels are envisioned.
3. How does AlmaIQ™ use data from Collective IQ® and AlmaKnowledge™?
AlmaIQ™ queries and interprets data from Collective IQ® (which feeds performance, hardware, software, connectivity analyses, etc.) and accesses AlmaKnowledge™ for corporate-provided information. It transforms this data into natural‑language responses and actions (e.g., executive summaries, diagnoses, comparisons).
4. What types of information can employees query about their own devices?
Based on its capabilities, employees can query: overall device health, performance (CPU, memory, bottlenecks), disk condition and space, battery health, hardware information (processor, installed memory, manufacturer), installed software and changes, Wi‑Fi quality, Microsoft Teams call quality, warranty, as well as generate executive summaries and compare with other devices (when permitted).
5. Does AlmaIQ™ differentiate access between administrators, analysts, and employees?
Yes, role-based access is built into Collective IQ and AlmaIQ leverages that capability. Employees see only their own devices or authorized information; analysts and administrators have a broader view (comparison across groups, risk ranking, etc.).
6. Can AlmaIQ™ manage my calander, task list, and other personal tools?
No, AlmaIQ™ is a purpose-built concierge which works with Collective IQ® data and AlmaKnowledge™ information.
7. What is the difference between current functionality and roadmap features?
It’s possible to create a ticket, get status of that ticket, update the ticket, get a list and status of all open tickets. The other features (device health, software, Wi‑Fi, Teams, reports, warranty, email sending, image analysis, etc.) are available today. More metrics will be added for AlmaIQ™ to use, in addition to integrations with other collaboration software and customer bots.
8. How does AlmaIQ™ handle sensitive corporate information and internal policies?
Like Collective IQ®, AlmaIQ™ does not store employee private data. AlmaIQ™ is also not a general purpose AI (like ChatGPT). However, information placed into AlmaKnowledge™ should conform to corporate compliance and data privacy policies.
9. Does AlmaIQ™ need specific training per company, or does it come ready to use?
It comes ready to use with Collective IQ®. However, AlmaKnowledge™ is populated by the enterprise with corporate content (e.g. IT-self-help, FAQs, employee policies, etc.). Preparation of that information for access is done automatically by AlmaKnowledge™, and the system is never taken offline. Moreover, the conversational agent itself does not require additional training.
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