Almaden proudly introduces AlmaKnowledge™, a powerful new feature of the Collective IQ® Business Edition platform. Unlike implementations of generative AI that rely only on trained models, AlmaKnowledge is purpose-built to embody and present enterprise-specific information.
It works seamlessly with the AlmaAI® capabilities in Collective IQ to enhance IT decision-making by leveraging enterprise information alongside industry data used by trained generic AI models such as ChatGPT. This provides deeper, faster, and more accurate insights for IT professionals and other departments which rely on IT’s insights and recommendations.
What Is AlmaKnowledge?
AlmaKnowledge™ is a specialized database system (i.e. a knowledgebase) designed to store, manage, and query highly-dimensional vectorized data. These vectors represent numerical representations of unstructured data, often used in advanced analytical applications. Such databases excel at finding similar data points based on semantic or contextual relationships, making them ideal for tasks like semantic search, recommendation systems, and other applications where similarity is crucial. These capabilities are at the heart of AlmaAI which makes use of them alongside the conversational capabilities of generative AI and its large language models (“LLM’s”). Unlike those models, however, the vector database requires no offline training which means that the information it stores is always available.
Benefits of AlmaKnowledge
In conjunction with AlmaAI capabilities, it enables enterprise IT organizations to leverage data which is unavailable to generic LLM’s or which has not yet been trained with this data. For example, an IT department might have written a specialized application for a Manufacturing Group, yet information about requirements to successfully run and maintain that application would be unavailable if not in a knowledgebase. Similarly, enterprise-specific implementations of applications, like an enterprise resource program (“ERP”), would be unknown to an AI without such a capability. This leads to AI’s producing “hallucinations” or false results based on inaccurate information and assumptions. AlmaAI minimizes the likelihood of such inaccuracies, thanks to AlmaKnowledge.
The AlmaAI Capabilities and What They Provide
The real value of AI capabilities in IT is the ability to look beyond individual devices, to examine collections or groups of devices. In this way, valuable trends and patterns may be discerned, in addition to providing more valuable data for troubleshooting or prognostication purposes. The AlmaAI family makes use of these capabilities, taking advantage of AlmaKnowledge, with a simple point-and-click interface that requires zero coding or AI prompting:
AlmaAnalysis™ enables IT staff to select devices for analysis that spots patterns, suggests problems/resolutions/actions, thereby making IT more proactive and less reactive.
AskAlma™ lets IT staff query the current state of devices, business applications, and collaboration software to quickly evaluate the experience employees may be having and suggest remediations where necessary.
AlmaPredict™ helps IT staff to better anticipate poor experiences and the likelihood of issues with its “what if” capabilities.
AlmaConcierge™ delivers self-service aid to end-users without the frustration of having to submit a trouble ticket.
Issues to Focus on Today leverages the capabilities of AlmaAI to help IT service desks prioritize work based on 24-hour trends.
In summary, all of these capabilities help IT to deal with what is often unseen or overlooked as employees refrain from submitting trouble tickets or do so only when desperate because work cannot be performed. Collective IQ with AlmaAI helps avoid delays that hurt productivity and employee job satisfaction.
Key Features of AlmaKnowledge
AlmaKnowledge makes it easy for IT departments to inject proprietary technical knowledge, such as infrastructure data, support documentation, resolution workflows, configuration details and more into its specialized repository. Information can be manually entered, imported from documents (Microsoft Word, text or PDF format), or scraped from provided web links.
The information is timestamped as to when it was acquired by AlmaKnowledge and therefore easily filtered for updates or deletion. Vectorization of the information is very fast, and the system is never taken offline, nor is Collective IQ performance compromised in any way.
Why AlmaAI with AlmaKnowledge Is Right for Your Organization
Collective IQ, which embodies AlmaAI, empowers IT to be proactive in a highly reactive world. It is no longer enough to just fix issues, but to anticipate and resolve them before employees are unable to perform their role or become dissatisfied with their job. With the inclusion of AlmaKnowledge, organizations can ensure their AI insights reflect their unique IT environments, processes, and internal expertise. This enables Collective IQ to deliver more relevant insights and actionable recommendations for service desks, infrastructure teams, and IT operations.
Discover how AlmaKnowledge™ can make your IT team smarter.
Visit almaden.ai to learn more about Collective IQ® and our AI-powered solutions for IT operations, Digital Employee Experience Management, and Asset Management.
