IT Asset Discovery

IT Asset Discovery is an integral feature of CIQ® SmartCenter™. Allowing you to perform discovery and inventory your hardware and software assets.

Improve your helpdesk experience

The volume and complexity of incidents make the resolution time and cost of tickets higher. Understanding the hardware and software that is in use, including software versions, is essential to the helpdesk.

Operational Efficiency

Improve your operational efficiency by knowing which systems are running what version of software. If you have an issue that impacts a specific version of an application you immediately know how many systems are affected. 

IT Asset Discovery
IT Asset Discovery

IT Asset Discovery

A major challenge for IT managers is the automated identification of assets and devices present in their networks.

Every day new devices are added to, or removed from, networks. These need to be mapped, as they can compromise the security of the computing environment by exposing your business information or generating unavailability of infrastructure and systems.

Asset Discovery is a network scanning tool that can be used with or without an agent. It detects hardware and software that is connected to your local network, and extracts detailed information about each asset.

IT Asset Discovery, within SmartCenter™, works to continuously scan and discover the IT assets present in your network. Delivering visibility, security, automation, and operational optimization for IT.

Discovery is fundamental to all IT Asset Management solutions. Any processes that you build around your ITAM solution are only as good as the data you have discovered.  

Information discovered includes:

Hardware Information

  • Manufacturer
  • Model
  • Serial Number
  • Disk Size
  • Processor Information
    • Make 
  • Installed Memory
  • access to multiple devices at the same time


Software Information;

  • Operating System
    • Windows Desktop
    • Windows Server
    • Version
    • Linux
    • MacOS
    • IP Address
SmartCenter Asset Discovery

IT Asset Discovery

IT Asset Discovery, in CIQ® SmartCenter™, uses a number of different protocols to gather its data depending on the source system.

We have agent-based Discovery for Windows, Linux, MacOS, and mobile devices.  Discovery also uses SNMP for IP-enabled devices, such as:

  • Switches
  • Routers
  • Printers
  • CCTV cameras
  • NAS devices 

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