Collective IQ® Business: meet the artificial intelligence that transforms IT management
The employee digital experience (DEX) is no longer just a concept; it has become a concrete discipline supported by specialized tools. At the center of this transformation is Collective IQ®, Almaden’s DEX solution, available in the Essential and Business editions.
The Business edition includes AlmaAI® a family of generative AI capabilities that take IT management to a new level. These capabilities allow IT administrators to simplify their analysis and fault‑detection processes, providing everything from daily prioritization to predictive analytics and natural‑language interaction.
In this article, you will learn about each of these capabilities and how they transform your team’s day‑to‑day work.
Issues to Focus on Today™: intelligent prioritization for the service desk
AskAlma™: analytical insights through natural language
AskAlma™ is an advanced AI‑driven capability integrated into the Collective IQ® DEX platform, designed to provide analytical insights through natural‑language interaction. It was created so the helpdesk can proactively investigate issues affecting groups or individual users — including unreported problems that are already harming productivity.
How it works
AskAlma™ leverages Collective IQ DEX telemetry data: hardware, software, operating system performance, and WMI error reports. It delivers contextual, data‑driven answers to technical and business questions, allowing IT and decision‑makers to interact directly with the knowledge base.
Three query categories
- Devices: insights into hardware, performance, and operating system processes. Examples include slow devices and processes with high CPU and RAM consumption.
- Collaboration: a focus on applications such as Microsoft Teams, analyzing quality of use, call reliability, network latency, and sentiment metrics.
- Business applications: visibility into the behavior and performance of critical applications, analyzing their impact on productivity and reliability.
AskAlma™ represents a step toward an IT ecosystem with true data intelligence, answering questions by directly correlating information on devices, software, and user experience.
AlmaAnalysis™: pattern detection and solution recommendations
AlmaAnalysis™ is designed to identify, quantify, and understand the technical factors that affect end‑user experience on corporate devices. It continuously collects telemetry data — including CPU, memory, disk, and application stability — enabling detailed analysis of operational performance and user experience.
Through its analysis engine, AlmaAnalysis™ correlates performance indicators to identify anomalies, bottlenecks, and degradation trends such as:
- Recurring CPU or memory spikes
- Frequent application crashes
These analyses allow IT teams to adopt a predictive and preventive approach, acting before problems affect productivity. The result is continuous improvement in device stability, efficiency, and reliability, supported by objective technical data.
In practice, AlmaAnalysis™ turns raw telemetry into Digital Experience (DEX) scores that support evidence‑based decisions. It operates along two main axes:
- Discovering what is affecting device experience and how to correct it
- Evaluating the cost‑benefit of technology decisions, recommending when to upgrade hardware components or replace the device
The solution combines predictive analytics with a customizable knowledge base, enabling precise, technical, and contextualized recommendations for each organization.
AlmaPredict™: “what‑if” analysis and proactive prediction
AlmaPredict™ allows the helpdesk to proactively predict issues for groups or individuals. IT staff can select questions about how devices and experiences are expected to behave in the future, based on trend data. This makes it easier to answer the everyday “what‑if” questions IT needs to ask.
Examples:
- Which devices are likely to deliver frustrating experiences due to memory over the next 60 days while running Windows 11?
- Which devices are likely to deliver frustrating experiences based on CPU, memory, and disk over the next 7 days while running Google Chrome?
With AlmaPredict™, the team acts before problems occur.
AlmaKnowledge™: intelligent knowledge management
AlmaKnowledge™ organizes and makes company knowledge easily accessible. It connects digital‑experience issues and corporate information to solutions that have already been validated — whether they are IT‑related topics (known issues) or corporate policies and procedures (security standards, HR processes). What was previously scattered becomes an intelligent asset at IT’s disposal.
AlmaIQ™ add‑on: the AI concierge
In addition to the generative AI capabilities already included in the Business edition, Almaden offers AlmaIQ™ as an optional add‑on for Collective IQ. Unlike AskAlma™, which is focused on analytical queries handled by the helpdesk, AlmaIQ™ is an intelligent conversational assistant designed to interact directly with IT teams and, optionally, with employees themselves. It uses natural language to answer questions, execute recommended actions, and access corporate knowledge stored in AlmaKnowledge™, integrating seamlessly with the platform.
AlmaIQ™ increases the autonomy of support teams and end users, reducing ticket volume and accelerating the resolution of day‑to‑day issues — all through a simple interface, accessible via chat and with no additional training required.
Collective IQ® Business edition.
More than metrics. More than dashboards.
Artificial intelligence applied to the digital experience, at scale.
Want to know how Collective IQ can help your IT team focus on what really matters?
Contact Almaden to learn how Collective IQ to schedule a personalized demo.
