Almaden Brings Proactive Digital Intelligence to HDI Service & Support World 2026
Dave Wagner
“AI was front and center at this event, with everyone wanting to know two things: how can AI help me in my role, and what do I have to learn to use it? When we showed how Collective IQ delivers the power of AI with point and click simplicity, and no requirement to learn complex prompting the response was immediate – we need to evaluate this for our environment!”
The conference — which for the first time brought together the traditional Support World Live and Service Management World into a single event — drew more than 1,000 participants and featured over 50 exhibitors, 50+ expert speakers, 60+ sessions and case studies across five tracks, plus three inspiring keynotes.
What Almaden showcased at Booth 109
Dave Wagner and Bob Kruger were on site in Booth 109 to demonstrate how Almaden’s approach to proactive operational intelligence — via the Collective IQ DEX platform — helps organizations reduce reactive tickets, improve IT staff effectiveness, and increase employee productivity without overloading support teams.
Almaden’s solutions stood out for their ability to integrate seamlessly with existing ITSM tools, expanding delivered value without requiring costly migrations or structural overhauls.
Bob Kruger
“Collective IQ was unique in its ability to deliver extensive, proactive value alongside existing IT tools, all done with simple point-and-click capabilities that were super-charged by its clever use of AI.”
The future has already been answered — and Almaden is there.
The question that echoed in the event’s Key Note opening — “The future is calling – are you ready to answer?” — received a clear response from participants and exhibitors: HDI Service & Support World 2026 showed that the future of service management is not only agile, but proactive, and ever-increasingly experience‑driven.
Almaden concluded its participation with positive results, having shared its proactive DEX approach with a broad audience of professionals,including IT, finance, and other business areas, and reinforced its commitment to advancing ITSM and the digital employee experience.
Contact Almaden to learn how Collective IQ to schedule a personalized demo.
