AlmaIQ™ – The Collective IQ® Intelligent Concierge
AlmaIQ™ is a conversational agent that connects people to the right data, insights, and answers based on data collected and analyzed by Collective IQ® and information stored in AlmaKnowledge™. Interaction with AlmaIQ™ is done through Microsoft Teams® or Google Chat™.
With AlmaIQ™, complex data insights from Collective IQ® can be obtained with a simple conversation and clearly presented for quick understanding and action.
AlmaIQ™: Tailored for Each Employeer, Fits Your Business Perfectly
AlmaIQ™ is an innovative, intelligent way for IT to interact with Collective IQ® (and AlmaKnowledge™ when the Business edition is enabled), and for both IT teams and employees to quickly access relevant, trusted company information about their technology and workplace.
Administrator
Can ask questions about Collective IQ® acquired data pertaining to their own device or any device in the company, and have access to all corporate information available through AlmaKnowledge™.
Analyst
Has access to devices of assigned departments with additional access to corporate information available through AlmaKnowledge™.
Employees
Interact with AlmaIQ™ as a smart assistant. They can check information about their own device and quickly find answers in AlmaKnowledge™ to everyday questions, such as how to ship marketing material, who to contact in HR, how to submit expenses, how to request a second PC, where to find the latest org chart, or what the travel policy covers for hotels and meals during business trips.
AlmaIQ™ – Specifications and Features
AlmaIQ™ allows users and managers to query information about devices, software, connectivity, and more using natural language.
See the usage examples below and understand how the agent integrates with your IT environment.
01 – Device Health and Performance
AlmaIQ™ can:
- Analyze the overall health of a laptop/desktop, including performance checks, sluggishness, instability, and degradation.
- Diagnose CPU usage, memory, bottlenecks, and the most resource-intensive processes.
- Check disk condition and space, battery health (wear, degradation), and hardware information (processor, installed memory, manufacturer).
- Generate an executive or technical summary of the machine’s status and compare devices or groups.
Example questions:
› “Is my PC healthy?”
› “Why is my PC slow?”
› “Which process is consuming the most CPU?”
02 – Installed Software, Changes, and Approval
AlmaIQ™ can:
- List installed programs, search for specific software (version/manufacturer), and identify excessive or suspicious items.
- Check installation and removal history, correlating slowdowns with recent changes.
- Query software approval status (approved, unapproved, obsolete, unknown) and update that status upon explicit request.
Example questions:
› “List all installed software on DEVPRD49.”
› “Which devices have Zoom installed?”
› “Is there any suspicious or unknown software on this device?”
03 – Wi-Fi and Connectivity
AlmaIQ™ can:
- Check Wi-Fi connection history, identify patterns of poor signal, and detect signs of wireless network instability.
Example questions:
› “Is my Wi-Fi unstable?”
› “Analyze the Wi-Fi quality on my laptop.”
› “Is there a history of weak signal?”
› “Have there been many disconnections in the last few days?”
› “Show my device’s connectivity patterns.”
04 – Reports and Executive Summaries
AlmaIQ™ can:
- Generate executive summaries and technical opinions.
- Compare devices.
- Produce risk rankings and priority lists.
Example questions:
› “Make an executive summary.”
› “Which devices need attention first?”
› “Create a technical opinion of my laptop.”
› “Compare the team’s equipment.”
05 – Image and Chart Analysis (User‑uploaded)
AlmaIQ™ can:
- Interpret screenshots and charts sent by the user.
- Summarize content and highlight key points.
- Explain impact and suggest next steps.
Example questions:
› “Analyze this image.”
› “Explain this chart.”
› “What does this consumption indicate?”
Personalized
Understands each user’s and device’s context to deliver tailored responses and support.
Centralized corporate knowledge
Integrated with Collective IQ® and AlmaKnowledge™, bringing together information, processes, and policies in a single trusted source.
Intelligent interaction and autonomy
Helps employees and IT find answers and resolve requests quickly, reducing tickets and accelerating decisions.
FAQ – Suggested Frequently Asked Questions
1. Does AlmaIQ™ replace the service desk or work alongside it?
It works alongside it. AlmaIQ™ does not replace the service desk, but rather enhances it by resolving simple questions and diagnostics immediately (e.g., device health, installed software, sluggishness, Wi-Fi), reducing ticket volume. More complex issues or those requiring human interaction remain with the service desk.
2. Does AlmaIQ™ work only with Microsoft Teams® and Google Chat™, or can it be integrated with other internal channels?
Currently, the stated integrations are Microsoft Teams® and Google Chat™. There are no other ready‑to‑use channels, but the architecture envisions future expansion.
3. How does AlmaIQ™ use data from Collective IQ® and AlmaKnowledge™?
AlmaIQ™ queries and interprets data from Collective IQ® (which feeds performance, hardware, software, connectivity analyses, etc.) and, when the Business edition is activated, also accesses AlmaKnowledge™ (the corporate knowledge base) plus data about Microsoft Teams. It transforms this data into natural‑language responses and actions (e.g., executive summary, diagnosis, comparisons).
4. What types of information can employees query about their own devices?
Based on its capabilities, employees can query: overall device health, performance (CPU, memory, bottlenecks), disk condition and space, battery health, hardware information (processor, installed memory, manufacturer), installed software and changes, Wi‑Fi quality, Microsoft Teams call quality, warranty, as well as generate executive summaries and compare with other devices (when permitted).
5. Does AlmaIQ™ differentiate access between administrators, analysts, and employees?
Yes, role-based access is built into Collective IQ and AlmaIQ leverages that capability. Employees see only their own devices or authorized information; analysts and administrators have a broader view (comparison across groups, risk ranking, etc.).
6. Is it possible to generate executive reports and cross‑device comparisons directly from AlmaIQ™?
Yes. It allows generation of executive summaries and technical opinions, device comparisons, risk ranking, and priority lists. Examples: “Make an executive summary”, “Compare the team’s equipment”.
7. Can AlmaIQ™ help reduce the volume of IT tickets?
Yes, directly. By allowing users to resolve common questions (e.g., “Is my PC slow?”, “Is my battery good?”, “Is my WiFi satisfactory for Teams video calls?”) and receive automatic diagnostics, many level‑1 or level‑2 tickets are avoided.
8. What is the difference between current functionality and roadmap features like ticket management?
Is possible to create a ticket, get status of that ticket, update the ticket, get a list and status of all open tickets. The other features (device health, software, Wi‑Fi, Teams, reports, warranty, email sending, image analysis, etc.) are available today. More metrics will be added for AlmaIQ to use, in addition to integrations with other collaboration software and customer bots.
9. How does AlmaIQ™ handle sensitive corporate information and internal policies?
Because AlmaIQ™ consumes data from Collective IQ® (which already respects the company’s access policies and governance), it inherits those rules. It does not store unnecessary data beyond the conversation context, and responses are generated based on authorized information. AlmaIQ is also not a general purpose AI (like ChatGPT whose purpose is not limited). It is, however, recommended to align with your organization’s compliance and data privacy policies if corporate data is to be placed into AlmaKnowledge.
10. Does AlmaIQ™ need specific training per company, or does it come ready to use?
It comes ready to use for core functionality (hardware, software, performance, etc.) because it is already integrated with Collective IQ®. However, if the company wishes to use AlmaKnowledge™ with its own content (documents, policies, IT self-help, FAQs), population of the knowledge base is required. Preparation of that information is done automatically by AlmaKnowledge, and the system is never taken offline. Moreover, the conversational agent itself does not require additional training.
What’s your number one priority today?
Collective IQ® adapts to your organization’s priorities — from daily operations to digital transformation.
- Reduce incidents and support tickets: Use monitoring, analytics, and automation to anticipate problems, resolve issues faster, and ease the burden on the service desk.
- Improve employee digital experience: Track experience quality across every digital touchpoint, collect feedback, and turn insights into real workplace improvements.
- Optimize IT asset costs and usage: Gain full control over hardware and software, identify waste, improve license utilization, and support smarter technology investments.
- Elevate IT to an agile role: Stop reacting to issues and start using data to improve performance, productivity, and employee experience. Strategy comes from how IT enables business decisions; ITAM and DEX provide the agility and efficiency needed to get there.
Leverage your existing tech stack
Leverage your existing tech stack while gaining full visibility across Windows, macOS, Linux, and mobile devices running iOS and Android — all from a single, unified platform.
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