How a HaaS Provider Increased Profits and Efficiency with Collective IQ®
Imagine managing a fleet of over 90,000 devices spread across hundreds of clients.
Now, add the responsibility of ensuring that every laptop, desktop, or server is always updated, secure, and performing optimally.
This is the daily reality for one of the largest Hardware as a Service (HaaS) providers in Brazil, serving over 500 corporate clients with a lean but highly specialized team.
The business model is straightforward: deliver infrastructure on a subscription basis, ensuring clients don’t have to worry about maintenance, updates, or hardware replacements. But in practice, the challenges are immense:
- Limited visibility into the actual performance of devices within client environments.
- Difficulty detecting problems before they impact the user experience.
- Rising operational costs due to manual processes and recurring support tickets.
The provider needed a way to manage at scale with efficiency and intelligence—something beyond spreadsheets and legacy asset management systems.
Approach: Collective IQ® as the Engine of Proactivity
The turning point came with the adoption of Almaden Collective IQ®.
Collective IQ’s extensive data collection, artificial intelligence, and predictive analytics gave the provider complete visibility into its device fleet and its software, understanding not just the inventory, but also the end-user’s digital experience.
Collective IQ® DEX allwed them to continuously monitor and manage across individuals, departments, and even dynamic groupings to:
- Identify and resolve any devices experiencing performance issues (CPU, RAM, and Disk).
- Proactively track and manage business applications that could impact client/employee productivity.
- Proactively monitor and manage Microsoft Teams® call quality.
Instead of waiting for a support ticket, now the team began acting proactively to prevent issues long before any ticket wa opened: scheduling maintenance, providing AI-driven recommendations, and even predicting appropriate hardware upgrade or replacements before users noticed any impact.
The Impact: Lower Costs, Higher Satisfaction
With Collective IQ®, the HaaS company transformed its operations in three key areas:
- Operational Efficiency: Up to 25% reduction in asset management costs, thanks to proactive monitoring and fewer reactive tickets.
- Optimized Utilization: Up to 20% increase in asset utilization rates, extending the lifespan of devices.
- Increased Customer Satisfaction: A significant drop in support ticket volume and a noticeable improvement in the digital experience for employees, reflected in higher NPS scores and improved contract retention.
In the end, IT was no longer seen as just a support function but was recognized as a competitive differentiator within the enterprise.
Conclusion
This Hardware as a Service (HaaS) success story proves that proactive IT fleet management—powered by AI and analytics—is the key to turning operational complexity into a sustainable competitive edge.
With Almaden’s Collective IQ®, this company transformed large-scale complexity into an intelligent, automated, and user-experience-driven operation.
Want to learn how your company can also achieve this level of efficiency?
Schedule a Collective IQ® demo.
