ITAM and DEX: The New Era of IT Asset Management Is Shaping the Future of Business
IT asset management is no longer just about keeping inventory.
In today’s world, where digital is the new workplace, ITAM (IT Asset Management) has become a strategic pillar for companies seeking efficiency, security, and compliance.
More than managing hardware and software, this new generation of ITAM is directly connected to the Digital Employee Experience (DEX), positioning IT as a true competitive advantage.
“Visibility isn’t just important in IT asset management — it’s fundamental. You can’t manage, control, or improve what you can’t see.”
—Leandro Silva, CEO of Almaden
There’s no efficiency without visibility
DEX — Digital Employee Experience — reflects how employees interact with technology in their daily work.
If a laptop is slow, a system crashes, or the VPN fails, it’s not just a technical problem — it’s a drop in productivity, engagement, and employee satisfaction.
With integrated ITAM and DEX management, IT teams gain proactive visibility to anticipate problems, optimise resources, and ensure seamless digital workflows.
While ITAM captures data from endpoints, DEX turns that information into intuitive dashboards, enabling faster, more informed decision-making.
For example, if IT knows that 30% of employees aren’t using a specific software, or that certain devices are underperforming, they can act before it becomes a support ticket.
This data- and experience-driven approach transforms IT from a reactive firefighter into a strategic business partner.
Benefits of Integrating ITAM and DEX
- Reduced costs from oversized or misused IT
- Greater audit-readiness and compliance
- Proactive issue detection and resolution
- Improved productivity and workplace culture
- Data-driven decisions instead of guesswork
The Future of IT Management Starts with Collective IQ®
Almaden is at the forefront of this transformation, helping organisations evolve from reactive operations to predictive, strategic IT.
With Collective IQ®, you gain a unified platform that integrates both ITAM and DEX.
In the Business Edition, Collective IQ® is powered by AlmaAI®, a generative AI engine that identifies, prioritises, and guides IT teams in resolving problems before they impact operations — turning IT into a true driver of business value.
- AlmaAnalysis™: Detects performance patterns and recurring issues by assessing devices and identifying root causes.
- AskAlma™: Assists helpdesk teams by offering clear, step-by-step solutions to prevent downtime and address disruptions proactively.
- AlmaPredict™: Uses predictive analytics to foresee and prevent issues, enabling IT to take action before users are affected.
- AlmaKnowledge™: A generative AI-powered internal knowledge base that provides tailored recommendations based on your company’s IT data.
This enables IT leaders to make better decisions, prioritise investments, and prove their business impact with measurable outcomes.
DEX It’s a Mindset
IT operations don’t have to be about constantly putting out fires.
The path to a more strategic role begins with gaining visibility into the digital employee experience.
“The IT that measures experience is the IT that evolves. And the IT that evolves transforms the business.”
— Leandro Silva, CEO of Almaden
If your company is seeking greater efficiency, fewer support tickets, and a more strategic IT presence, the answer may lie in something simple:
Start listening to what your technology is already telling you — before employees feel the need to complain.
Put employee experience at the centre of your IT strategy.
Collective IQ® turns data into actionable insights for smarter decisions.
Schedule a free demo.
