Collective IQ® DEX: complete visibility into the employee digital experience
How Collective IQ® helps IT become more proactive, reduce friction, resolve issues faster, and maintain employee productivity and engagement.
See everything in one place
Collective IQ® DEX (CIQ® DEX) provides a unified view of the employee experience across different devices, locations, applications, collaboration tools, and even user sentiment.
The platform combines intelligent IT asset analysis and employee perception, with drill-down capability to the level of each user and endpoint.
Identify the devices and applications that most harm work
Reduce the likelihood of incidents and reactive tickets
Understand the employee’s real experience
Usage metrics, contextual analysis, and satisfaction surveys are combined to show where technology is enabling work and where it is getting in the way.
Collective IQ® DEX brings together everything IT needs to see, decide, and act. The platform delivers, in an integrated way:
- Proactive visibility into devices (Windows, macOS)
- Collection of hardware and software metrics (CPU, memory, disk, network, errors, application failures)
- Satisfaction and engagement surveys directly with employees
- Predictive analytics and technical recommendations based on artificial intelligence
- Report export in PDF or sending by email to managers and technical teams
Connect DEX to ITAM and cost decisions
Collective IQ® DEX is integrated with Collective IQ® ITAM (IT asset management) so the organization can see:
- Which assets generate good or poor experience
- Where to invest, optimize, or retire equipment
This connection turns digital experience data into direct input for financial decisions and technology refresh planning.
Strategic benefit
By adopting Collective IQ® DEX, organizations gain:
- Higher productivity: more stable, better performing devices keep employees working without interruptions.
- Smarter purchasing: data-based decisions about when and where to invest in technology, without guesswork.
- Proactive IT: less dependence on reactive support tickets through problem prevention.
- Talent retention: employees who are satisfied with their digital experience tend to be more engaged and to contribute longer to company results.
- Unified view of assets and experience: technical management and human perception in a single platform.
Conclusion
Collective IQ® DEX is not a monitoring tool. It is a platform that brings together objective metrics, predictive analysis, and the employee’s real perception so IT can act in a proactive, strategic, and results-driven way.
Contact Almaden to learn how Collective IQ® DEX can transform the digital experience in your company.
