Digital Experience ManagementNewsHDI Experience 2022

Almaden and the importance of DEX at HDI Experience 2022 – Conference in São Paulo – Brazil

On September 22, Almaden was present as a gold sponsor at the HDI Experience 2022 alongside the main software players and digital service providers in the market, discussing the main innovations and current and future concerns in the sector.

HDI Experience 2022In our talk “Why has removing digital barriers and managing user sentiment become vital in the new organizational context?”, we sought to highlight how a good digital employee experience has become a key ingredient in attracting and retaining talent in companies.

Check out all the details of our participation and our vision for the Digital Employee Experience below.

According to Leandro Silva, COO of Almaden,

The HDI Experience event was an incredible opportunity to present Almaden and Collective IQ® ,our Digital Employee Experience Management solution.

 

In our talk “Why has removing digital barriers and managing user sentiment become vital in the new organizational context?”, we sought to highlight how a good digital employee experience has become a key ingredient in attracting and retaining talent in companies.

Collective IQ - Digital Employee Experience ManagementDuring the pandemic, companies have invested billions in technology to support remote work, and despite the global shift to hybrid work triggering the biggest surge in technology investment in history, most business leaders still have the perception that technology used in their respective organizations will not be able to meet the demands of the business in the very near future. “Taking care of the digital experience of employees has become strategic for companies that want to increase productivity, retain talent and reduce friction between IT and users”, the COO of Almaden points out.

Organizations that still rely on legacy technology are extremely common, which in turn results in productivity issues as frustrated employees face daily IT challenges. Worse, without an adequate tool to quickly identify and mitigate this type of issue, the probability of losing talent to more structured competitors becomes enormous.

Without a solution that offers intelligent data analysis of how users are making use of their respective tools and assertive insights, companies run the risk of wasting money on IT resources that will never be properly used and do not cover all the needs of the workforce.

Collective IQ® (CIQ), our DEX solution, uses artificial intelligence and machine learning to collect data on software usage, analyze what is working well and what needs to be improved. In addition to preventing future problems and automating corrective actions, CIQ® also improves the service desk experience and, as a result, workforce engagement and productivity.

In short, employees are a fundamental part of the structure of organizations, and a common feeling that is very easy to identify in all sectors is the desire for a unified and consistent digital experience. As the struggle to hire and retain talent continues, companies that provide a satisfying DEX experience are likely to find and keep the best workers.

To fill the gap between what organizations think they are digitally delivering for their employees to use and what employees really want in increasingly hybrid work environments, it is necessary to have technologies that make it possible to make assertive decisions in this regard.

To understand all that Almaden can offer to leverage your organization’s Digital Employee Experience, contact our team